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Specifications
Frequently Asked Questions
Unfortunately not. Your controller starts to be created soon after you submit your order. And since it is customised specifically for you, no design changes are allowed once your order is submitted.
Sorry, because Xbox Design Lab controllers are customised specifically for you, they cannot be returned.
Please check your order status at My orders. You will receive an email with the tracking number once your controller has been shipped. We aim to have the controller in your hands within 28 days of placing your order.
Please check your order status at My orders. You will receive an email with the tracking number once your controller has been shipped. We aim to have the controller in your hands within 28 days of placing your order.
Please contact a customer service agent for assistance. You may be advised to visit www.FedEx.com and create a FedEx Delivery Manager account to manage your delivery.
You were charged for your controller at the time it began to be built. It can take up to two weeks between that time and when you will receive a tracking number. You will receive an email with the tracking number once your controller ships.
Please contact a customer service agent for assistance.
Before attempting to exchange your controller, please take some steps to troubleshoot the problem. If this proves unsuccessful, please begin the online warranty replacement process. All warranty exchanges must be processed online and cannot be exchanged at a Microsoft Store.
No, additional or spare parts are not available for purchase for the Design Lab Controller. If you would like an Xbox controller with interchangeable parts, you should check out the Xbox Elite Wireless Controller Series 2
The best way to do this is to have the gift recipient design the controller, add to cart and share a screenshot of the design attributes. Once they have done that, you can build the controller to their specifications and purchase it for them.
Customised Elite Series 2 controllers are not available through Xbox Design Lab at this time, but we are listening and we hear your feedback.
Visit our FAQ page at Xbox Design Lab FAQ
Visit support.xbox.com
*Compatible with selected devices and operating system versions; learn more at xbox.com/controller-compatibility.
** Battery life varies significantly with headsets, additional accessories, usage and other factors. Testing conducted by Microsoft using standard AA batteries in preproduction units.