XBOX DESIGN LAB

You were charged for your controller at the time it began to be built. It can take up to two weeks between that time and when you will receive a tracking number. You will receive an email with the tracking number once your controller ships.

Please contact a customer service agent for assistance.

Before attempting to exchange your controller, please take some steps to troubleshoot the problem. If this proves unsuccessful, please begin the online warranty replacement process. All warranty exchanges must be processed online and cannot be exchanged at a Microsoft Store.

No, additional or spare parts are not available for purchase for the Design Lab Controller. If you would like an Xbox controller with interchangeable parts, you should check out the Xbox Elite Wireless Controller Series 2 at the Microsoft Store.

The best way to do this is to have the gift recipient design the controller, add to cart and share a screenshot of the design attributes. Once they have done that, you can build the controller to their specifications and purchase it for them.

Customised Elite Series 2 controllers are not available through Xbox Design Lab at this time, but we are listening and we hear your feedback.

For all other FAQs or general questions, please visit our Microsoft Store FAQ.